Delete your StayKeep account

Last updated 28 September 2026

This page explains how to delete your account from the StayKeep (guest) and StayKeep Manage (host and staff) apps, and what happens to your data when you do. It is published by StayKeep (OPC) Private Limited, the developer of both apps.

How to delete your account

1. In the app, open Profile and tap Delete account. It opens this page. You can also come here directly.
2. Send us a deletion request by email from any address, with your registered phone number and the subject "Delete my account".
3. We check that the request is really yours, then delete your account and confirm by email. This takes at most 30 days, usually much less.

Email a deletion request

Or write to [email protected] yourself.

If you own a property

What happens when you delete your account

Some data is removed straight away. Some is kept - mainly because hosts and StayKeep are required by Indian law to keep booking and guest records for a period after a stay, and because a review is a shared record between two people, not only yours to erase.

Deleted

• Your profile: name, email address and profile photo.
• Your sign-in sessions, on every device.
• Your push-notification tokens.
• Any staff role you hold at a property.
• Your phone number - it is released, and can be used to sign up again.
• Reviews other people wrote about you.

Kept, but changed

• Reviews you wrote stay published, but with your name removed so they read as anonymous. Any photos or videos attached to them are deleted.

Kept, for the hosts' legal records

• Booking records.
• Guest-register entries, including any ID documents attached to a booking.
• Invoices and payment records.
• Messages in your booking chats.

These are kept for as long as hosts and StayKeep are required to keep them by law - see our Privacy Policy for the retention rules in full.

Delete some of your data without deleting your account

You don't have to delete your whole account to remove one thing:

• A review you wrote - you can delete it yourself within 48 hours of posting: Trips → the stay → your review → Delete.
• Your email address or profile photo - remove either one in Profile, without touching anything else.
• Anything else - email [email protected] from any address with your registered phone number and what you'd like deleted. We reply within 30 days. Some records - bookings, guest-register entries and invoices - are kept as long as the law requires, exactly as above.

See also our Privacy Policy for what we collect, why, and who we share it with.